100%ConversationsReviewed
Every call and chat is reviewed for intent, friction, and next action.
Heylee learns from every customer interaction to identify what to automate, when humans should step in, where bottlenecks form, and where human agents need coaching, then it turns those insights into AI agents, workflow automation, better CX, and more efficient operations.
Every call and chat is reviewed for intent, friction, and next action.
Recurring intents, bottlenecks, coaching gaps, and automation opportunities surface faster.
Repeatable work becomes Autopilot workflows, Copilot prompts, and cleaner CRM updates.
Faster follow-ups and better qualification help teams convert more high-intent conversations.
Less manual work and fewer escalations help operations scale without linear headcount growth.
Calls. Every inbound and outbound call, transcribed and scored for sentiment.
Chats. Threads on WhatsApp, SMS, and web chat.
Offline. Walk-in conversations recorded at your branch or showroom.
Meetings. Video calls and demos from your calendar, kept with the deal.
Emails. Customer email threads, read for intent and next action.
A customer calls, then messages, then walks in. Capture only the calls and you lose what decided the outcome. Heylee keeps every channel in one record, so context compounds with each interaction.
Conversation intelligence is software that reads the calls, chats, and emails your team already has with customers, then turns them into structured signals you can act on. Heylee reads every conversation, not a sample.
Calls from your contact center platform, plus email, SMS, web chat, social messages, and video meetings from Zoom, Google Meet, or Teams. In-person conversations recorded at a branch, clinic, or showroom can be added too, so offline visits are not a blind spot.
QA tools score a sample of calls to grade agents. Heylee reads every conversation to find what is breaking in your process, then feeds that back into your campaigns, routing, and follow-up rules. The output is a change you make, not a scorecard.
Three things. Heylee deploys AI agents for routing, qualification, follow-up, and support. It shows which parts of your playbook to change. And it finds the plays that convert so you can run them across every team and channel.
Yes. Heylee connects to contact center platforms including Five9, NICE CXone, Genesys, Talkdesk, and RingCentral, to CRMs including Salesforce, HubSpot, Microsoft Dynamics, and LeadSquared, and to lead sources including Google Ads and Meta Ads. The Heylee team builds the connections during setup.
Pricing is a subscription based on conversation volume and the integrations you need, quoted after a scoping call. Setup includes a dedicated engineer who stays past go live, and most teams are live in weeks, not quarters.